"What are your hours?" "Do you take my insurance?" "Is Saturday available?" — questions with the same answer every time.
10 hrs
1 hr40 hrs
One plumbing call, one gym membership, one dental appointment, one lease signed.
$
Part 2 — After-hours coverage gap
Hours per week your customers can reach someone
Your staff
~40 hrs
The agent
168 hrs
Your staff covers business hours. Evenings, weekends, and holidays — nobody's there. The agent covers the other 128 hours.
Someone answering texts, calls, or messages outside your normal business hours.
Yes, we cover it
No, we go dark
Texts, voicemails, website form fills — anything that arrives when nobody's there to respond. Even a rough estimate works.
15
1/week100/week
Your results
Total annual impact
$0
staff cost + after-hours missed revenue
🧑💼
Staff Q&A cost
$0
hrs/yr answering repetitive questions
🌙
After-hours missed revenue
$0
leads/yr that went unanswered
Hours lost to Q&A / year
0
After-hours contacts / year
0
Year 1 net savings
$0
Year 2+ net savings
$0
How it compares to Lily
Staff time cost (annual)$0
After-hours missed revenue$0
Total current cost / year$0
Lily — Year 1 (setup + 12 months)$17,000
Lily — Year 2+ (monthly only)$12,000/yr
Net impact — Year 1—
Net impact — Year 2+—
Want to see what this looks like for your business?
15 minutes with Matt — he'll show you what a trained agent looks like in practice and tell you honestly whether the numbers make sense for your volume.